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WEMGRD
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Message 1 of 4
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BOOT DEVICE NOT FOUND

HP Recommended
HP ENVY X360 CONVERTIBLE PC
Microsoft Windows 10 (32-bit)

I HAVE HAD THIS LAPTOP A COUPLD OF YEARS AND ABOUT 2 MONTHS AGO I STARTED GETTING AN ERROR MESSAGE. 

'PRODUCT INFORMATION NOT VALID

THE FOLLOWING PRODUCT INFORMATION PROGRAMMED INTO THE SYSTEM BOARD IS MISSING OR INVALID. 

SYSTEM BOARD (00A) - PRODUCT NAME

SYSTEM BOARD (00A) - PRODUT SERIAL NUMBER

SYSTEM BOARD (00A) - PRODUCT NUMBER

SYSTEM BOARD (00A) - SYSTEM BOARD CT NUMBER'  

 

IT ALLOWED ME TO STEP THROUGH THIS BUT NOW HAVE THIS ERROR MESSAGE AND WON'T DO ANYTHING.

 

'BOOT DEVICE NOT FOUND

PLEASE INSTALL AN OPERATING SYSTEM ON YOUR HARD DISK. 

HARD DISK (3F0)'

 

ANY IDEAS ON WHAT I CAN DO TO FIX?

 

 

3 REPLIES 3
WAWood
Level 16
Level 16
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Message 2 of 4
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HP Recommended

@WEMGRD 

This issue is often due to a failing drive.

So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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WEMGRD
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Thank for your help WAWOOD. 

I have run the drive check and they have both passed as below.   

 

Tested - All Drives. 

SMART check : PASSED

Long DST : PASSED

 

Would it be possible for you to share the next steps to re-install Windows?   Also windows is the 64bit rather than the 32bit.  

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WEMGRD
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Hi WAWOOD. 

Did you see my reply, or do i need to do something else to get it to you? 

I also know you may be busy!  🙂

 

Anyway - all disc checks passed.  See previous message.

 

Could you share what i need to do next?  

 

Thanks again  WEMGRD

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