03-31-2014 11:25 AM
I am a former tech-specialist A++ certified and the whole 9 yards - I buy a new laptop every 3-4 years. HP's used to have a bad rep for the way they were assembled and that they ran hot. Things changed, or so I thought. My ASUS screen died recently and I had to buy something fast. Was looking for the fasted computer w/the biggest hard-drive for under 600 dollars. Got this computer- did NOT want a tablet w/ a keyboard, swiping creates a dirty screen and I do a lot of work w/photos. This machine constantly freezes and says - even though it has 300 gigs free - that it is using 100% of the hard drive - I've uninstalled a lot of the crap that comes with it, and even changed to a lesser version of my own antivirus to try to give it more energy. This computer is a piece of crap. I am about to launch a review-a-thon and post reviews whereever I can warning people NOT TO BUY. Oh and I checked with the place I bought it.... four weeks later and they are no longer selling it. READ REVIEWS BEFORE BUYING! Don't rely on specs. rely on users who have come before you!
04-02-2014 11:14 AM - last edited on 03-06-2017 11:39 AM by OscarFuentes
Welcome to the HP Forums!
I'm sorry to hear about the frustrating experience. Luckily, with your notebook being so new, it is probably still covered under warranty. If there are hardware issues, your manufacturer's warranty should cover any required servicing.
The specs show that you should have received a 750GB hard drive. Can you confirm this? I have included the document 'How To Access Disk Management in Windows 8 & 8.1'. As the drive is most likely partitioned, you will want to use Disk Management to assess the full size.
Do you get the error message regarding the hard drive is completely full, while you are working with your photos? The reason that I do ask, is it does sound like an out of control swap file could cause this error.
If there is a problem with the hard drive, use this method 'Testing a Hard Disk from the BIOS' to test your hard drive. If for some reason it does come back with a failure, please let me know the exact failure code.
I have also included a few standard troubleshooting documents for you to go through, to ensure all the basics have been done.
'Computer Locks Up or Freezes in Windows 8'
'Improving System Performance without Adding Memory (Windows 😎'
'Windows 8 keeps slows down to 100% disk usage and hangs.'.
Looking forward to working with you.
04-02-2014 05:42 PM
I don't understand how a partitioned hard drive could own so much space- the HD was supposed to be 750-
(again, I had a 300(270) gig before that wasn't full, and transfered files, not programs from that computer)
now it reads 185 free of 678 - that's a loss of another 50 from yesterday. Yes I work with photos, but I haven't even installed a sophisticated photo editor, just using windows photo gallery now. I was hoping to install some version of photoshop on this computer, but what will be left?
Could a swap-file setting be both slowing the computer (using 100% of the disc space on the meter) and taking up such a ridiculous amount of actual harddrive real estate?
Where are swap-files set now? Things are hidden and processes are renamed since I worked on computers not very long ago.
We used to tell people not to buy partitioned harddrives, but I had no idea this was partitioned. Is it partitioned in order to back up? Is that in lieu of a installation discs or a back-up installation/rescue disc? If so then the specs should make it clear that even though it says there are 750 gigs, only some specific percent is available for storage.
How much storage do I actually get to use on the harddrive?
thanks - I am a 52 year old -back-at-school college student and everytime I sit down to this thing and it slows or drags it really gets me angry. I was just trying to email a professor and the mouse just froze ... then blinked and blinked and blinked, but wouldn't type.
I bought this thing, not with the tablet/swipe options but the computer seems to want to operate that way.
04-03-2014 01:10 AM
Every store-bought laptop that I know of comes with a recovery partition on the HDD - this is common.
Your problem, I think, is not with your HDD but with your software environment. The 100% load you describe is likely to be the CPU, and that is likely to be due to your laptop having contracted some nasty pieces of software. Can you actually save files to the HDD? If so, then it is not full.
Swap file size is set here:
Control panel > system > advanced system settings > performance > advanced
I would do a reformat and reinstall the OS as this tends to be the quickest and easiest way of sorting issues like the one you are describing.
04-12-2014 11:31 AM
I spent years as a tech in schools and really don't want to have to spend time formatting and reinstalling software - and the partitioning has to be made clear before purchase. I had no idea that the GB I was buying were really NOT available.
I've had so many laptops and never been soo disapointed.
04-12-2014 11:38 AM
i am a busy person - I think I need to return this laptop - this is so disappointing.
IT is soo slow, locks up - is constantly switching to the APPS menu -
today I have one document open, and was transferring 7 photos from one file to another - asked the computer to transfer the same number of photos (not large taken with an old android phone) and it slowed the whole thing down for 20 minutes.
I was expecting more speed.
How do I return this - please- again, I am too busy for this.
04-16-2014 04:26 PM
Thank you - I am so busy right now and cannot take the time to apply all these fixes etc to a brand new computer. with the 250 gigs of data transfered (cabonite) from my previous computer, this computer now shows almost 700 gigs used and continuously shows 100% disk (swap) used. It freezes during usage of every program . I need to resolve this.
10-25-2016 08:01 AM
Hi Everyone, I had this same problem with HP Envy 15-n210sia, it was freezing sometimes at the start-up screen, or at the Login screen, It was a NIGHTMARE! After running a myraid of tests with different HP Tools, nothing worked! But i noticed that the a part of the bottom was unusually hot, i grabbed my screw driver and discovered that the wifi radio(wifi chip,wifi hardware, not sure the proper name) was the culprit, it was unusually hot . Nevertheless before now the wifi connectivity has been having issues. I just unscrewed the wifi hardware and Voila My computer came back to life! So Pls Check for incompatible hardware! Thank You Jesus for this discovery!!!
10-25-2016 08:51 AM
> the partitioning has to be made clear before purchase. I had no idea that the GB I was buying were really NOT available.
Is the "second" partition empty? If not, then back it up to an external disk-drive.
Then, use "Disk Management" first to DELETE that partition, and second to EXTEND the 'C:' partition to add the now-free disk-space to the "end" of your 'C:' drive.
Could your computer be "busy" trying to download the latest version of Windows, and/or the latest security-fixes ?
If that download gets interrupted, and then restarts, over and over, then it's possible that the disk-drive will eventually become "full".
From a command-line prompt, enter: DIR C:\ /OD /A
to see *all* the folders & files in the "root" of the 'C:' drive.
What do you see?