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Message 11 of 11
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HP Recommended

BRAND NEW AND FREEZES!! HP Pavilion 15-n211dx Notebook PC

>  is constantly switching to the APPS menu


As if the  "Windows" key on the keyboard is "stuck" ???


> I have one document open, and was transferring 7 photos from one file to another - asked the computer to transfer the same number of photos (not large taken with an old android phone) and it slowed the whole thing down for 20 minutes.


Restart and enter BIOS SETUP and run the HP Diagnostics to test the disk-drive.

If it is "faulty", then Windows is trying, over-and-over, to copy those 7 photos, onto a "bad" spot on the disk-drive.

All those "retries" will make your computer seem to be slow.


Or, from an elevated command-line prompt:   CHKDSK C: /R


That will take a few hours to "check" that EVERY block on the disk-drive is "good".


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