08-11-2019 03:10 PM
Since I moved my laptop has been crashing with a BSOD and Rtwslane.sys failure message. I looked up solutions online such as updating and reinstalling my drivers or resetting the computer but it still crashes despite doing all that.
08-11-2019 03:19 PM
If your notebook has a Realtek wifi adapter, see if updating the wifi and Bluetooth drivers, and restarting the PC, resolves the problem.
08-11-2019 03:59 PM
You're very welcome.
I'm surprised that updating the Realtek wifi driver didn't resolve the issue, as it usually does.
There is one other thing you can try...I was reading that the Realtek ethernet controller driver could also cause the crash, so update the Realtek ethernet controller driver to the latest version, restart the PC and see if that works.
If that doesn't work either I think you are going to have to back up your files and either do a factory reset if your PC has the F11 recovery option, or use the HP cloud recovery client utility to reinstall W10.
Here is a link for how to use that utility.
Regardless of which method you use, reinstall the Realtek wifi, Bluetooth, and ethernet drivers I posted afterward.
08-20-2019 11:03 PM
Sorry for the late reply. I've been trying to use the recovery tool since you last gave the suggestion but it keeps failing on me when it's close to finishing. I have tried to use another computer to see if that would help but it still failed to download unfortunately. I might have to send it back in to get repaired.
08-21-2019 06:47 AM
You could try just clean installing W10 using the Media creation tool at the link below to create a bootable W10 installation USB flash drive. You will need an 8 GB USB flash drive for this.
After W10 installs, you can install the drivers and available software from your notebook's support page.