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HP Recommended
HP Notebook 15 db0008nl
Microsoft Windows 10 (64-bit)

It is now a few days that my laptop gets random BSOD or that restarts whithout notice. The BSOD happens sometimes when i use Zoom or i watch videos or i download files, or i do anything that uses a little bit of GPU. The most happens when i use Minecraft Bedrock W10 Edition. When i drag the cursor down i get a BSOD that for some reasons is bigger than the actual screen 1366x768 resolution. Sometimes, this happens when using zoom, the BSOD is, other than be bigger than the screen, also glitched, like if 2 BSOD are one over the other. I also tried to find the error in the .dmp files, but nothing, the error description was empty. I tried to use my other PC's monitor, a 1920x1080 one, and in that case it randomly booted up in Minecraft when dragging down the cursor instead of the BSOD. Any solutions?

System specs: APU: AMD A9-9425 with Radeon R5 graphics, W10 Home, 8GB of DDR4 RAM, 1TB 5400RPM HDD.
Thanks in advance, DionKill

3 REPLIES 3
HP Recommended

Run HP Diagnostics at bootup.

 

 

 

HP Recommended

I have runned HP Diagnostics at bootup, i have done the complete test for all the components + another test (I don't remember what it was), it took 5 hours in total... And it says "test passed".

Update: And it also broken the linux grub again and i need to reinstall it...

HP Recommended

Any other solutions??

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.