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Juruoki
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Message 1 of 2
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Basically, when I boot my laptop it goes directly to asking me to select a keyboard format.

HP Recommended
HP Pavilion Notebook
Microsoft Windows 10 (64-bit)

When my computer loads it asks me to select a keyboard. After that it takes me to the troubleshoot options. I want to reset it but the reset option isnt there at all.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Juruoki

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is this first time setup?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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