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Marjos Honor Student
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Battery isn't charging when the notebook is on

I have a HP Pavilion x360 13-s010nd for a year now. But when I try to charge it when the notebook is on, it says: on AC, not charging. But when I turn the notebook off it does charge. 

 

I cannot remove the battery myself as far as I know, since it is not possible in this model.

 

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HP Support Agent
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Battery isn't charging when the notebook is on

Hey there @Marjos, Welcome to HP forums.
 

I understand that battery does not charge when the unit is powered on.

Please try few steps recommended below.

 

Click on the Start Button
Type "Device Manager" in the start search box & open the Device Manager
Look for Batteries and expand it by click on the + symbol on the left
Right Click on "Microsoft ACPI-Compliant Control Method Battery" & uninstall
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter (Note: Only if battery is removable follow this step)
Press and Hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for "Plugged In Charging" message on the Battery icon.

Also, check whether adapter pin is bent. If you have a spare adapter please try charging with that adapter. 

 

Please let me know the outcome.

Have a great day!

MrRobot
I am an HP Employee

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Marjos Honor Student
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Battery isn't charging when the notebook is on

Thanks for the quick reply. I tried it but it still doesn't charge when the notebook is on. But I don't think it is the adapter since the notebook does charge when the notebook is off. 

 

 

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HP Support Agent
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Battery isn't charging when the notebook is on

@Marjos thanks for the reply,

 

I understand that you are still unable to charge the battery when the notebook is turned on.

 

So please update the BIOS using the link below.

 

http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77231.exe

 

If the above step does not work try performing a system recovery using the link below.

 

http://hp.care/2byIEKi

 

Even after updating the BIOS and performing recovery does not help it could be a hardware issue.

 

Please contact HP phone support for further assistance using the link below.

 

http://hp.care/2bkTGBQ

 

 

Let me know if this works,

Have a great day!

MrRobot
I am an HP Employee

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