Battery issue on startup

[Jae999]

I'm getting this error message in boot up.

Could you please advise how to resolve?

 

[Hawks_Eye]

Hi @Jae999 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that—seeing a battery warning at startup is definitely not the kind of welcome anyone wants. The message in your image indicates that the system has detected a non-original battery, which may limit fast charging and trigger safety alerts during boot.

Let’s walk through a few steps to help resolve or minimize this issue:

🔍 Step 1: Confirm Battery Authenticity

• If the battery was recently replaced, double-check that it’s compatible with your laptop model.
• Genuine batteries typically have a QR code and part number that match the system’s expected specs.
• If you're unsure, you can compare it with the original battery or check the part number on the official support page.

🧪 Step 2: Run a Battery Diagnostic

• Turn off your laptop completely.
• Power it on and immediately press Esc repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics.
• Select Component Tests > Power > Battery, then click Run once.
• Review the results—if it says “Replace,” the battery may not be functioning properly.

🔄 Step 3: Update BIOS and Drivers

• Go to the support page for your laptop.
• Enter your model number and download the latest BIOS and chipset drivers.
• Install them and restart your laptop.

🧼 Step 4: Reset Battery Connection

• Power off the laptop and unplug it.
• If the battery is removable:
  • Remove it carefully.
  • Press and hold the power button for 15 seconds.
  • Reinsert the battery and power on.
• If it’s non-removable, skip this step.

Let me know how it goes or if you’d like help checking the battery part number or running diagnostics. We’ll get this sorted so your startup feels a little less dramatic!

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye