cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Hemanth69
New member
3 1 0 0
Message 1 of 2
237
Flag Post

Battery not charging suddenly and Orange light blinking at Charging port when pressing Power button

HP Recommended
ENVY x360
Microsoft Windows 10 (64-bit)

Hello Team !

 

I am using HP ENVY x360 - 15t Touch Laptop with  Intel® Core™ i7-8550U (1.8 GHz, up to 4 GHz, 8 MB cache, 4 cores) + Intel® HD Graphics 620 and 16 GB DDR4-2400 SDRAM (1 x 16 GB).

It was working as expected from last two years, last week when I plugged in charger but it didn't take, there is no symbol of charging (at that time there is 12% battery in it). I thought of restarting Laptop will fix my issue, then restarted . When I tried to power on by pressing power button at left top corner , still it is not ON but at charging port there is one orange light blinking when I press power button. Please do needful.

 

Thanks

Hemanth

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,547
Message 2 of 2
Flag Post
HP Recommended

@Hemanth69

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Do you get any error messages on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (Refer to the removable and sealed battery)
BIOS default:(do not skip any troubleshooting steps even if you feel steps are repeating)

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and    Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation