cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
Kartik19
New member
1 0 0 0
Message 1 of 2
86
Flag Post

Battery suddenly dropped from 79 to 4% then locked..

HP Recommended
Hp laptop 15s dr1000TX
Microsoft Windows 10 (64-bit)

It's been 7 months since I am using this laptop... 

I live in India.. In hilly terrain.. So tempt is almost 9 to 10°c in winters... I am facing this problem for quite a while now. (15 days or so) That even though I charge this laptop for 90% it's goes for 75% fine then suddenly drops to 3% and locks away....whats the problem? What shall I do now.? Is there any my fault that I shall take care of in future? Software update is up to date. And I use cellular data.. 

Thank you 🌹

1 REPLY 1
WAWood
Level 16
Level 16
34,049 26,486 3,091 6,658
Message 2 of 2
Flag Post
HP Recommended

@Kartik19 

I understand it is cold outside in the winter where you are -- but are you saying these are the temperatures in which the laptop is being used?

 

Asking because severe cold will cause the battery to lose charge -- which sounds like what you have happening.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation