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Locked

‎10-11-2020 03:59 PM

HP Recommended
Product: HP Stream Laptop
Operating System: Microsoft Windows 10 (64-bit)

When I power on my laptop, it goes directly to a screen that says enter administrator password or power password.  I don't have one.  When I press return 3 times, I get a system disabled message with code 74022906.  I have tried turning off the device and turning it back on again and pressing esc several times to bypass the screen, but it doesn't work.  Please help.

1 REPLY 1

‎10-12-2020 01:00 PM

HP Recommended

@T41B 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

Passwords simply can NOT be recovered; instead, they have to be reset.

We are not permitted to assist in resetting passwords because HP considers that a violation of customer privacy.
--------------------
For Admin password resets, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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