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Bios Upodate Freeze at 1%

HP Recommended
Envy 15
Microsoft Windows 10 (64-bit)

Was charging machine overnight and woke up to hear fan running loudly.  Laptop stuck at 1% Bios update.   Fan is running and i can't clear the freeze.  i tried presssing and holding power button for 40 seconds, and power + Windows + B holds per older threads.  Machine is frozen.  This is a relatively new machine (3 months old) and it has had some crashing issues right out of the box.  any suggestions for clearing the Bios freeze?

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HP Recommended

@CK354 Welcome to HP Community!

 

I understand that you are unable to update the BIOS.

 

Start with a hard reset to release any excessive static on the PC: 

  • If Windows is open, click Start and then Shutdown. 

  • If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off. 

  • With the power off, disconnect the power cord from the back of the computer. 

  • With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out. 

  • Reconnect the power cord and turn on the power. 

Attempt to reset or recover the existing BIOS (if the recent update was interrupted): Click here 

(restoring BIOS on notebook: http://support.hp.com/us-en/document/c02693833)  

(on desktops: http://support.hp.com/us-en/document/c04126730)  

  

Step 1: Verify the current BIOS version installed and the correct ROM Family SSID for your PC 

Step 2: Find the BIOS updates 

Step 3: Download and install the BIOS update 

  

For more details: Click here 

(Notebook bios update: http://support.hp.com/us-en/document/c00042629)  

(Desktop bios update: http://support.hp.com/us-en/document/c00007682)  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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the problem was the laptop was completely frozen with the fan running.  I could not perform a hard restart.

 

i let the battery die so it finally shut down.  After i charged it, the laptop restarted with no issues so it resolved itself

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