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Bios administrator password

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Hp elitbook folio 9470m
I have elitbook folio 9470m and suddenly os down and can't install any os, it requires bios administrator password and I never create password like this, and this is the first time it requires from me? What can I do, plz help
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@ma7moudeldaly

 

For that model you will need to contact HP and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 http://welcome.hp.com/country/w1/en/contact_us.htm​​l

 

When talking to the HP rep ask them to escalate your service request.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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