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Stanrfc
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Message 1 of 4
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Bios exe

HP Recommended
Pavilion 15
Microsoft Windows 10 (64-bit)

Trying to download a bios update to a flash drive to repair ANOTHER HP laptop.After I download it then try to run it my laptop totally freezes.The file opens I tick the agreement then try to save to Flash drive and FREEZE.Tried it a few times to same result.

Screenshot_20210819-030318.png

 These are the instructions I'm following.

3 REPLIES 3
Echo_Lake
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Message 2 of 4
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@Stanrfc

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Refer to the Article: https://support.hp.com/in-en/document/ish_3894564-1633733-16 Updating the BIOS manually from a USB flash drive.
By the end of the article, you will be able to fix the issue.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Stanrfc
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Message 3 of 4
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As in my initial post after I accept agreement and save file to comes up when I press Next my laptop freezes up.My brother also tried and had same result.

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Echo_Lake
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Message 4 of 4
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@Stanrfc

Thank you for posting back.

 

This sounds like BIOS needs to be reloaded by the service center. As we have limited support boundaries in the support community as of now.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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