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‎07-04-2019 02:02 PM

HP Recommended
Product: HP Elitebook 2570p
Operating System: Microsoft Windows 10 (64-bit)

I purchased a laptop from the company that I worked for when it was being refreshed with a new unit.  I recently saw that there was a bios update needed on the laptop and when I tried to update it, I discovered that the bios had a password.  I contacted the company's IT group, but they didn't keep records on units that had been sold to employees.  It is an HP EliteBook 2570p, Product # D8E79UT#ABA.  Is there any way to get the password unlocked without know the original password?

1 REPLY 1

‎07-04-2019 02:04 PM

HP Recommended

Hi:

Unfortunately, there is nothing we can do to help you, since HP will no longer supply the required SMC.bin file that is used to clear the BIOS password.

That is the only way it could be done.

HP issued this document recently...

https://support.hp.com/us-en/document/c06368824

Also the forum rules were amended on 1 March 2019, which no longer allow us to help with providing unlock codes, etc., to clear BIOS passwords. Rule 4.d...

https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

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