08-23-2019 08:19 AM
After upgrade my windows OS, i installe HP protect tools who ask me to put my account password, when à put it, i selected the preboot password!
But after restart my PC, i entered the password i used (my account password), but it's don't working more! I need to finish some work, but I'm blocked!
SomeOne can help me?
Thank lot by advance....
08-23-2019 09:16 AM
Thank you for using HP Support Community.
According to the Community's Rules of Participation:
4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.
Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.