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TheREDBlue
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Message 1 of 12
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Bios password required

HP EliteBook 6930p
Microsoft Windows Vista

Hi Dear,

 

I need help to discover the BIOS password for HP EliteBook 6930p. I don't have access to the system. 

I don't have access to the boot sequence.

How can I do it without open the laptop?

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Level 7 Joel_R
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Message 2 of 12
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Bios password required

HP business notebooks (Elitebook and Probook) have very good security.  As such, password cannot be removed here in the forum since this Forum is supported gernally by users.  To reset your password you will have to contact HP Technical Support for assistance.

 

You can contact Support via the following link:

 

https://support.hp.com/us-en/contact-hp

 

or

 

http://www8.hp.com/us/en/contact-hp/business-support.html

 

HP Business/IT Professionals support should be able to send you a specific SMC.bin file for your notebook as well as instructions on how to reset the password.

 

Joel

I am an HP Employee.

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TheREDBlue
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Message 3 of 12
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Bios password required

The system is asking me the PIN Drive. Do you know any PIN to unlock the driver?

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Level 7 Joel_R
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Message 4 of 12
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Bios password required

The only PIN I can think of would be the Windows PIN you might have set when configuring your system.  Here is a link to reset your Windows PIN.

 

https://support.hp.com/us-en/document/c04648973

 

Joel

I am an HP Employee.

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TheREDBlue
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Message 5 of 12
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Bios password required

Sorry my friend but I think you didn't understand what I said. I have a black screen where I don't have access to the system and the PIN is to unlock the driver.Pin drive.JPG

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Level 7 Joel_R
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Message 6 of 12
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Bios password required

I guess I need to defer to someone else to resolve your issue.  I don't know what PIN you are being asked to enter.  Unfortunately I can't see the image you are trying to share in your post so I don't know what you are seeing on the screen.

 

Joel

I am an HP Employee.

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TheREDBlue
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Message 7 of 12
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Bios password required

Pin drive.png

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Level 7 Joel_R
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Message 8 of 12
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Bios password required

I can now see your images. 

 

It appears that you have enabled Microsoft Bitlocker.  To obtain your Bitlocker recovery key you should access your Microsoft Account here: (https://onedrive.live.com/RecoveryKey).

 

Here is an additional link that gives some answers to frequently asked questions concerning Bitlocker.

 

https://docs.microsoft.com/en-us/windows/device-security/bitlocker/bitlocker-overview

 

Joel

 

I am an HP Employee.

If you like my post, click the thumbs up.
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TheREDBlue
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Message 9 of 12
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Bios password required

Hi Joel,

 

I don't know the Microsoft Account from this Windows because this laptop it's from somebody that passed way so, no one knows the account.

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bunmalik
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Message 10 of 12
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Bios password required

Hello Joel

Same problem has been giving me headache almost a year now!
Pls i need ur help

Thanks

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