07-04-2020 10:57 AM
I am trying to recover my bios using usb drive method. But according to the url https://support.hp.com/in-en/document/c02693833 I do not getting option for 'create recovery usb flash drive'. Please help me to get my system to work.
My issue with the system is that I am not able to boot to windows getting 2.2 blinks.
07-07-2020 10:13 AM
@Manish1990, Welcome to HP Support Community!
Have you tried a different USB drive?
Also, no boot into windows says BIOS seems to be corrupted will need to reflash the bios in the service center.
Please reach out to the HP Support in your region for further assistance.
Hope this helps!
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I am an HP Employee
07-07-2020 11:04 AM
@TEJ1602 Thanks for responding.
I tried with different usb drive also but no luck with that too.
I had this issue before also like 2-3 years ago but at that time I did follow the process from this link (https://support.hp.com/in-en/document/c02693833) and got the laptop recovered successfully.
But now when I try to create USB recovery drive with the above link I do not get below options
I am using BIOS file from this URL for downloading the BIOS file I am using this link and choosing Windows 8 (64-bit) OS https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-2300-notebook-pc-series/5330578/mode...
The above URL gives me this link (https://ftp.hp.com/pub/softpaq/sp77001-77500/sp77491.exe) to download BIOS file.
I even asked my friend to create USB recovery drive from his laptop but the result was same (He also did not get those 3 options).
Please look into this I strongly believe that the problem is with sp77491.exe file.
07-08-2020 10:32 AM
I appreciate your efforts in trying to isolate and resolve the issue.
Your belief might be right. Hence, reaching the support team would be the best option now 🙂
Thanks for understanding!
I am an HP Employee