Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Bios update - Blank screen, keyboard and mouse don’t work

HP Recommended
HP 24-k0003na
Microsoft Windows 10 (64-bit)

I just got a new aio HP desktop and it did a BIOS update, since then I have had a blank screen. The PC still powers up but the screen is black and the mouse an keyboard don’t seem to work so I can’t access the BIOS or boot into safe mode. I have tried to use a wired keyboard as well but that doesn’t seem to work either

Level 5
188 188 13 11
Message 2 of 2
Flag Post
HP Recommended

In this case, your computer should still be under warranty, and you can find after-sales service to help you solve the problem.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation