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Christine29
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Message 1 of 2
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HP Recommended

Bios update

HP G62 B20SG
Microsoft Windows 7 (64-bit)

Hello> i have problem with my laptop that wont boot anymore i had update the bios and after that the laptop stuck in black .grey screen ithat dont show anything i cant boot to windows and also cant see bios info or the logo or any thing > its dead  i had tried every single step to recover it but that didnt make any new> i need bios file 4mb ! to reflash it please some one help me  >>thanx

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HP Support Agent
HP Support Agent
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Message 2 of 2
43
Flag Post
HP Recommended

Bios update

Hi @Christine29

 

Welcome to the HP Support Community. I'd be happy to assist you with the BIOS Restore. 

 

To better assist you - May I have the exact model name of the computer? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

While you respond to that, try these steps -  HP Notebook PCs - Recovering the BIOS (Basic Input Output System)

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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