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Shahid2109
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Message 1 of 2
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HP Recommended

Bios

Hp elitebook folio 1040 g2
Microsoft Windows 7 (64-bit)
Hi there, I have bought an HP elitebook folio 1040 g2 (used) couple of weeks back from a second hand laptop shop here in Bangladesh. They say they bring these used laptops from middle east and Europe. However I bought the laptop and it was performing well till yesterday when I found out that my device manager show nothing in the list. I tried to enable the services from msconfig and even from registry editors but failed. Then I went to install the windows again but this time it's the BIOS looking for Administrator password. I tried wrong password for three times and it didn't work. Can anyone help me out of this problem.
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Message 2 of 2
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HP Recommended

Bios

Hi,

If possible, you should return the laptop and ask for refund.

 

Only HP directly can help you with the BIOS password. So you will need to contact HP support directly in your region.

https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Hope it helps,

David

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