BitLocker is turning computer on and prompting for recovery key daily
08-06-201906:45 AM - edited 08-06-201906:46 AM
Product: ProBook 450 G3
Operating System: Microsoft Windows 10 (64-bit)
HP ProBook 450 G3
Windows 10 (version 1903) 64-bit
Bios version 1.39
I am quite stumped here. I have a user's HP ProBook 450 G3 laptop that has BitLocker enabled. On top of a password to unlock the drive upon startup, there is a recovery key. This user shuts down their device when they leave work for the day. When they arrive in the morning, the computer is turned on and BitLocker prompts for the recovery key, bypassing the password. The device in general is up to date as well as the BIOS. We have tried unplugging all USB and display adapters from the machine in the event they were causing the machine to boot, which didn't resolve the issue. The boot order is correct in that the HDD is the first boot option.
Any and all suggestions would be much appreciated.