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Locked

‎07-23-2024 05:57 AM

HP Recommended
Product: HP ENVY x360 - 15m-ds0011dx

My laptop is bitlocked, and this was not something I activated when I bought my laptop. My Microsoft account has the device listed but not the key. I am looking for any option to either help assign a key to my account or if HP has access to the key.

Category:
1 REPLY 1

‎07-23-2024 02:08 PM

HP Recommended

Hey

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


For cases related to BitLocker issues, please contact Microsoft Support.


Regards,

Stay safe.

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