11-19-2016 10:32 AM - edited 11-19-2016 10:33 AM
I bought HP Envy 15z-ah100 last year. due to some reasons i got the computer today i.e. after 1 year. Anyway when i start the computer i get black screen. The computer works i.e. Caps lock light, key board light everything is ok but there is no display on screen. I got it checked with local venders. Even updated BIOS via Usb but nothing happened.
Whats the problem?
11-20-2016 11:42 AM - edited 11-20-2016 11:48 AM
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As I understand the Envy 15z ah100 monitor has a Blackout,
Don't worry as I have a few steps to help you get through this concern,
Please attempt the below steps:
Perform a hard reset : Click here
Notebooks Attempt a BIOS recovery : Click here
Run the System Diagnostics tests : (While turning on the Notebook keep tapping F2 and follow the on screen instructions)
For more steps, click here
Let me know if those steps worked for you.If they did, that’s awesome!
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