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‎07-29-2022 06:07 PM

HP Recommended
Product: HP Notebook - 17-by0005ds
Operating System: Microsoft Windows 11

Hi everyone, 

I've watched and followed the HP recovery steps and even performed the BIOS Recovery twice and am still unable to boot up past the HP loading screen and then the blank back screen. I've even removed and reinstalled the battery and RAM. What should my next steps be?

Thanks for any help you can provide!

Alex

Category:
1 person had the same question
6 REPLIES 6

‎07-29-2022 08:21 PM

HP Recommended

Hello @Alexcjw4 

 

Take time and dive into this ...

 

Try the advanced bios reflash using a <prepared usb flash drive>

https://www.youtube.com/watch?v=5LLPhdymPeo&ab_channel=thecollegepicker

 

- Use different types of usb flash drives ( 2.0 and 3.0 )

- Use different usb ports 

 

Please report your results

 

Hp Laptop No Display Caps Lock Blinking (FIXED) BIOS Recovery Reinstall with USB
Hp Laptop No Display Caps Lock Blinking (FIXED) BIOS Recovery Reinstall with USB
youtube.com/watch?v=5LLPhdymPeo&ab_channel=thec...
Hp Laptop No Display Caps Lock Blinking (FIXED) BIOS Reinstall with USB In this video we solve the HP Caps lock blinking twice problem with corrupt bios. Say Thanks With ETH - 0x1879E9E57B1142C4F9adcA8C113fA847fbd8EAa9 Say Thanks With BTC - 3CZ6PigURwNLkUxqYrPUR4bJSNRNqPgYVa ★ HP BIOS and DRIVERS
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‎08-15-2022 03:16 PM

HP Recommended

Hi there,

Sorry for the delay. I've completed the steps in the video to complete the advanced BIOS using the USB method and still no luck. ☹️ Any more ideas?

Alex

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‎08-15-2022 03:19 PM

HP Recommended

Hello @Alexcjw4 

 

I think your options are exhausted...

 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended ] Thermal paste for CPU GPU and bridges must be renewed
- [Always recommended ] The function of the fan(s) must be checked

- Short circuit test 

- ( if required ) Bios (chip) desolder, reflash, Bios (chip) solder in

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

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‎08-15-2022 03:22 PM

HP Recommended

Thanks so much for the quick reply. My HP warranty is expired so looks like I'll be heading to a professional. Thanks again for your help!

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‎08-15-2022 03:24 PM

HP Recommended
@Alexcjw4 wrote:

Thanks so much for the quick reply. My HP warranty is expired so looks like I'll be heading to a professional. Thanks again for your help!

You're welcome.

 

Keep me updated and come back so we can close the "case"

 

Good luck

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‎08-15-2022 03:27 PM

HP Recommended

Hello @Alexcjw4 

 

Here you can get the service manual:

 

Forward this link to your technican:

Maintenance and Service Guide

 

Good luck

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