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MusicMaker3
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Solved!

Black and blue screens on boot up and during use

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HP Spectre x360 - 13-ap0005tu
Microsoft Windows 10 (64-bit)

Hi, I got this HP Spectre a bit ago and ever since I got it, it has had the same issue. I hoped that updating drivers and windows updates would fix it, but they haven't. When I start the laptop, most of the time the screen goes black after showing the HP logo. I can still use the backlit keyboard button and the on button is illuminated. I have to manually turn it off and then on again, and after a few times, this will bring me to a blue screen that allows me to restart the laptop. The same problem occurs sometimes after starting the laptop and after a bit, it will go blank. After closing the lid, it also sometimes goes blue screen when I open it again, especially after leaving it on overnight. When on and supposedly working, the screen can also sometimes flicker, and this normally happens before it goes black. I have updated drivers many times and done HP diagnostics, and supposedly everything is up to date or working.

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Echo_Lake
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@MusicMaker3

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue, let us perform these steps:

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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Echo_Lake
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HP Support Agent
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@MusicMaker3

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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MusicMaker3
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@Echo_Lake

 

Thanks for your reply, but I have already updated the drivers, and I checked just then and they are still at the most recent version. This does not seem to have helped, unfortunately.

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Echo_Lake
HP Support Agent
HP Support Agent
23,656 23,614 1,076 1,115
Message 4 of 4
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@MusicMaker3

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue, let us perform these steps:

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

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