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- HP Community
- Notebooks
- Notebook Boot and Lockup
- Black screen after BIOS update Pavilion 11x360
Create an account on the HP Community to personalize your profile and ask a question
07-13-2019 05:32 AM
After a recommended BIOS update, I got now a persistent black screen. What can I do?
Solved! Go to Solution.
Accepted Solutions
07-16-2019 01:58 AM
In the meanwhile I solved the problem. First I had to drain the batery completely, since it is not removable. Then I pluged the laptop again and once I pressed ON I pressed also F10 and had access to the BIOS settings. Then I "exit and discard changes" and everything was back to normal!
Thanks anyway to this community support where I get these clues to solve the problem.
07-15-2019 03:24 PM
Thank you for posting your query on HP Community,
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
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Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
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Turn over the computer and look for a battery compartment door.
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If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
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If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
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I would suggest you try to perform a Bios recovery on your PC.
For more details, please refer to this support document for - HP Notebook PCs - Recovering the BIOS (Basic Input Output System)
Let me know how it goes for further assistance!
That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Jeet_Singh
I am an HP Employee
07-16-2019 01:58 AM
In the meanwhile I solved the problem. First I had to drain the batery completely, since it is not removable. Then I pluged the laptop again and once I pressed ON I pressed also F10 and had access to the BIOS settings. Then I "exit and discard changes" and everything was back to normal!
Thanks anyway to this community support where I get these clues to solve the problem.
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