07-13-2019 05:32 AM
After a recommended BIOS update, I got now a persistent black screen. What can I do?
Solved! Go to Solution.
07-15-2019 03:24 PM
Thank you for posting your query on HP Community,
Let's start off by performing a Hard reset on the notebook:
Before power resetting your computer, do the following:
Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.
Turn over the computer and look for a battery compartment door.
If there is a battery compartment, use the steps in Reset a laptop with a removable battery.
If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.
I would suggest you try to perform a Bios recovery on your PC.
For more details, please refer to this support document for - HP Notebook PCs - Recovering the BIOS (Basic Input Output System)
Let me know how it goes for further assistance!
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Have a great day!
I am an HP Employee
07-16-2019 01:58 AM
In the meanwhile I solved the problem. First I had to drain the batery completely, since it is not removable. Then I pluged the laptop again and once I pressed ON I pressed also F10 and had access to the BIOS settings. Then I "exit and discard changes" and everything was back to normal!
Thanks anyway to this community support where I get these clues to solve the problem.