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Highgate73
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Message 1 of 2
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Black screen after win 10 update.

Black screen after win10 update.  Works on tv  via hdmi.  Laptop screen not seen.

 

Using Radeon graphics card

 

Er

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Black screen after win 10 update.

@Highgate73

 

Welcome to HP support community.

 

Provide the notebook model number or the product number?

 

Meanwhile:

Remove the external monitor and check in bios if that the issue persists:

  1. Turn on or restart the computer.
  2. While the display is blank, press the f10 key to enter the BIOS settings menu.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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