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‎07-15-2021 09:43 AM

HP Recommended
Product: 14-an001na
Operating System: Microsoft Windows 10 (64-bit)

Hi,

Today I got this black screen. 

My notebook comes with a build in Windows 10, and I tried to access it somehow, but no success at all. Tried to reset bios settings to default, still no change. Any advice how can I repair this? Don't have any other flash drive or disc with other copy. 

 

 

20210715_135613.jpg

1 REPLY 1

‎07-18-2021 07:05 AM

HP Recommended

@NinaDi

 

Welcome to HP Support Community


I would like to help

 

Please perform a Reset or Refresh on the Notebook

 

Link: https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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