Black screen and flashing cap loHP DV5ck button

[Sapp1031]

My laptop was on and all of a sudden the screen went black and the cap lock button is flashing, how can I fix this and what is the issue? I have tried everything that was suggested and nothing is  have anworking.Ii need help please. I have an HP dv5

[Sapp1031]

I'm having the same problem.nothing is working.mine is an hp dv5

[Echo_Lake · Accepted solution]

@Sapp1031
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Firstly, run Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8 (if the computer doesn't start up/power on you can skip the next step)

Next step, BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Sapp1031]

Product number is XH004UA#ABA

[Echo_Lake]

@Sapp1031

Thank you for posting back. 

Have you tried the suggested troubleshooting steps?

Is everything working fine, or would you require any further assistance? 

Keep me posted!

[Sapp1031]

I have tried the steps it's not working I need further assistance

[Echo_Lake]

@Sapp1031

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. If your computer failed to startup then you need to service the computer. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.