Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post
HP Recommended

Black screen and won’t charge

Example: HP Chromebook 14-SMB

I just recently got this HP Chromebook 14-SMB on Christmas. Last night I was watching YouTube and my screen when completely black and the sound went out. I tried to restart it by pressing the restart button and the refresh button at the same time. I tried plugging it in the the charger and the light wouldn’t come on. I tried restarting it again and it still won’t come on. The speakers are making a a clicking noise like someone is pushing on a key on and on again. The laptop also doesn’t light up when it’s plug into the charger. Can someone please help me I go back to school in a week. 

HP Support Agent
HP Support Agent
17,840 17,749 1,021 1,124
Message 2 of 2
Flag Post
HP Recommended

Black screen and won’t charge



Welcome to HP support community.


Which OS is installed on the computer?

Check with an alternate wall outlet and remove any UPS or power surge.


Reply with the requested information for more assistance.


I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation