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ImMalek
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Message 1 of 6
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Black screen , auto turn off and on,

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Microsoft Windows 7 (64-bit)

Hello I have a problem in my laptop, one day I entered the BIOS by pressing F10 key and I enabled a option called "internal network adapter boot " then when I pressed the F10 key to save the changes and leave, now every time I turn on my laptop, in 3 or 4 seconds it randomly turns off and on again like I can't even see the hp loading screen 😭

5 REPLIES 5
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 6
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@ImMalek

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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ImMalek
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Message 3 of 6
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But I can't even go to the home screen

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 4 of 6
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@ImMalek

Thank you for posting back. 

 

This seems like a hardware issue with the laptop. As you have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team. 

 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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ImMalek
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Message 5 of 6
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@Echo_Lake my product number is :G1P09EA#BH4

wait are you gonna scam me or sum..?

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Echo_Lake
HP Support Agent
HP Support Agent
30,633 30,562 1,467 1,548
Message 6 of 6
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@ImMalek

Thank you for posting back. 

 

This is not a scam, If its hardware related issue with the laptop that cannot be addressed or fixed here in the community. As we have limited support boundaries in the support community as of now we request you to contact our Support. 

 

Keep me posted! 

ECHO_LAKE
I am an HP Employee

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