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Black screen but all lights still come on...

HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

I was in the middle of a BIOS update and my laptop unplugged so now the screen won't turn on.

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Black screen but all lights still come on...

Hello @XxEmoKayxX,


Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.


I came across your post about the BIOS issue, and wanted to help!  I understand that the notebook turned off, while performing a BIOS update, and now the screen will no longer turn on.


To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products


In the meantime, try restoring the BIOS using the following document: 

HP Notebook PCs - Restoring the BIOS


Please post back with the results.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!


Have a great day!

I work on behalf of HP

Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up to say “Thanks” for helping!
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