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‎07-28-2019 02:27 PM

HP Recommended
Product: HP Envy 360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

After installing the latest 2019 update, whenever I boot my system, black screen containing the system info such as product name, product number, serial number, etc appears. It asks me to press the Escape button. After pressing the Escape button I'm redirected to the actual booting process and finally the laptop boots up.

Please guide me through this issue.

 

1 REPLY 1

‎07-30-2019 04:47 PM

HP Recommended

@Sumit_Sonawane Welcome to HP Forums Community!

I'll need a screenshot or picture of the screen you are on, so I know exactly what you need!

That said, if the above is not an option, please tell us what happens if you do not press the escape button?

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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