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Creakw
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Message 1 of 2
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Solved!

Black screen of death help!

HP Recommended
Laptop: 15-ay020ds
Microsoft Windows 10 (64-bit)

I have a hp 15-ay020ds with the black screen of death and I tried every solution and tutorial on the internet and it wont fix, anybody know how to fix it? I just DON'T want to factory reset. I have information and don't trust myself to extract the hard drive.

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Lil_Boy_Blue
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HP Recommended

Hi

https://support.hp.com/us-en/document/c03518165

 

 

OR

This will not work for everyone, but you may be lucky.

HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed



NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.

Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.

NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.

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