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‎01-05-2022 05:05 PM

HP Recommended
Product: Spectre laptop
Operating System: Microsoft Windows 10 (32-bit)

My spectre laptop decided to give me a black screen today and haven't been able to boot it up since.  Only 3 years old and hardly used.  I called support and they told me it was out of warranty and I would have to pay to get it fixed.  If that's the case I will NEVER BUY another HP product again.  Rep walked me through troubleshooting powering it up but still didn't work.  Anyone with the same issue?

Category:
1 REPLY 1

‎01-07-2022 08:27 AM - edited ‎01-07-2022 08:29 AM

HP Recommended

@spectrehelp

Welcome to the HP Support Community!

 

I want to thank you for taking the time to speak to us today. 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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