Black screen on start up since Windows 10 update

[xpressorunner]

My son's laptop restarted during a Windows 10 update and now will do nothing. When I press the power button it is just a black screen as if the computer isn't on. However, the light comes on and the hard drive light comes on, though it does not flash as if it is reading the drive. I'm afraid something is wrong with the hard drive.

I've done a power drain with the battery removed. I reseated the ram as well. No luck. No icons or anything on startup. Nothing with a secondary monitor attached either. The warranty for it literally expired on Christmas Eve! So discouraged.

[xpressorunner]

Update: We get the "Bios Updated Initializing" screen then the computer immediately restarts to a black screen.

[The_Fossette]

@xpressorunner,

Welcome to the HP Support Community!

I reviewed your post and I understand that the computer is not booting to Windows.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/document/c04718479

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[xpressorunner]

It is not booting the BIOS. When we do the windows symbol + B on startup we are able to reinstall the bios. When the computer restarts after we press continue at the end of the bios repair/install we get the black screen again. Every time we do a startup we don’t even get the bios screen.

[The_Fossette]

@xpressorunner,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!