cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
2 1 0 0
Message 1 of 4
108
Flag Post
HP Recommended

Black screen with sounds after bios update

Pavilion 15cd00la
Microsoft Windows 10 (64-bit)

Hello if anyone could help me I'll really appreciate it.

I rebooted my laptop after having issues with the latest windows update, and while I was installing the drivers from HP's site the BIOS update there caused the issue after a couple of hours of working fine, now when I power up my laptop I get a black screen instantly after the login screen appears.

The first time it happened I was listening to music on YouTube and while the screen went dark I could still listen to it for a while before I shut it down.

I decided to reboot it again but the issue still persist after a clean reboot.

 

Pc is a pavilion cd002la

CPU: amd a10

GPU: amd Radeon 530

OS: WINDOWS 10 64bits

3 REPLIES 3
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 932
Message 2 of 4
70
Flag Post
HP Recommended

Black screen with sounds after bios update

@Red551

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you run a System Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests

 

If all the Tests pass perform a System Recovery. Please refer to this Link: https://support.hp.com/in-en/document/c04758961

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
46
Flag Post
HP Recommended

Black screen with sounds after bios update

@KrazyToad

Sorry for the late reply.

The system diagnosis only had a memory test and a hard drive check, both passed without issues.

I have tried a system recovery before but nothing changed, I tried a clean reboot again and could install the BIOS update without problem, but the same issue persists after installing the AMD graphic drivers and the laptop only becomes usable again after removing them and disabling windows update

 

Reply
0 Kudos
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 932
Message 4 of 4
27
Flag Post
HP Recommended

Black screen with sounds after bios update

@Red551

 

Thanks for keeping me posted

 

Since the issue persists even after the System Recovery, I suggest you contact HP Support and our Support Engineers should be able to Remote into your Notebook and check it out

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation