04-01-2020 11:58 AM
Hello if anyone could help me I'll really appreciate it.
I rebooted my laptop after having issues with the latest windows update, and while I was installing the drivers from HP's site the BIOS update there caused the issue after a couple of hours of working fine, now when I power up my laptop I get a black screen instantly after the login screen appears.
The first time it happened I was listening to music on YouTube and while the screen went dark I could still listen to it for a while before I shut it down.
I decided to reboot it again but the issue still persist after a clean reboot.
Pc is a pavilion cd002la
CPU: amd a10
GPU: amd Radeon 530
OS: WINDOWS 10 64bits
04-04-2020 09:06 AM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you run a System Test to confirm the Hardware Functionality
- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests
If all the Tests pass perform a System Recovery. Please refer to this Link: https://support.hp.com/in-en/document/c04758961
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
04-10-2020 06:20 AM - edited 04-10-2020 06:22 AM
Sorry for the late reply.
The system diagnosis only had a memory test and a hard drive check, both passed without issues.
I have tried a system recovery before but nothing changed, I tried a clean reboot again and could install the BIOS update without problem, but the same issue persists after installing the AMD graphic drivers and the laptop only becomes usable again after removing them and disabling windows update
04-13-2020 09:32 AM
Thanks for keeping me posted
Since the issue persists even after the System Recovery, I suggest you contact HP Support and our Support Engineers should be able to Remote into your Notebook and check it out
Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support
I Am An HP Employee