Black screen

[Magda-987_]

Black screen - when I turned on is showing hp logo and then black screen and only arrow is visible.  

Reset laptop not help 

[KrazyToad]

@Magda-987_

Welcome to HP Support Community

I would like to help

I suggest you perform a Reset 

Please refer to this Link: https://support.hp.com/in-en/document/c04758961

Also run a System Test to confirm the Hardware Functionality

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

Thank you

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