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My Laptop is giving me Black screen and is an HP Laptop model 15-da0039ni. Please help.

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Hi @Selfie501,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand experiencing a black screen on your HP laptop  Here's a step-by-step guide you can follow to diagnose and resolve the issue:

 

Restart the Laptop: Sometimes, a simple restart can fix temporary glitches. If you haven't already, try turning off your laptop, unplugging it, and then restarting it.

Check Power Supply: Make sure that your laptop is receiving power. Check if the battery is charged and the power adapter is connected properly. Try connecting the laptop to a different power source or using a different power adapter if possible.

External Devices: Disconnect all external devices (USB drives, external monitors, etc.) and see if the problem persists. Sometimes, faulty external devices can cause issues.

Hard Reset: Shut down the laptop, disconnect all external devices, and remove the battery (if it's removable). Press and hold the power button for about 15 seconds. Reconnect the battery (if applicable) and power adapter, then turn on the laptop.

Check Display Settings: Connect your laptop to an external monitor or TV using the appropriate cables. If the external display works, there might be an issue with your laptop's internal display or graphics drivers.

Graphics Driver Update: Boot into Safe Mode (if possible) and update your graphics drivers. You can do this through the Device Manager or by visiting the HP website and downloading the latest drivers for your laptop model.

BIOS Update: Check if there's a BIOS update available for your laptop on the HP support website. Follow the instructions provided by HP to update the BIOS. 

Memory Check: Faulty RAM modules can cause display issues. If you have multiple RAM modules, try removing one at a time and see if the problem persists. Make sure to turn off the laptop and disconnect the power before doing this.

Hardware Issues: If none of the above steps work, there may be a hardware issue.

 

I hope this helps. 

 

Take care and have a good day.-

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.