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nicholas211
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Message 1 of 2
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Flag Post

Blank Screen and Restarts after Automatic Repair Starting

HP Recommended
Microsoft Windows 8.1 (64-bit)

When I try to get onto my computer, the computer starts up the Automatic Repair System then just shuts down. It does not go onto windows and I cant access anything. It just resets. Is there anyway I can fix this?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@nicholas211

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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