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‎11-22-2019 04:43 PM

HP Recommended
Product: HP Laptop 14-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

I try to install 8GB Ram upgrade from 2 different companies
DDR4 2400 GSkill Ripjaw and Patriot Viper Steel
New out of package
Didn't work, the cap lock start blinking 3 3 3 and so on
I try reset the Ram nothing work, not even Bios.
However if I use the original 4gb work perfect.
the New 8*GB ram is Good.

1 REPLY 1

‎11-25-2019 02:06 PM

HP Recommended

@gcilp Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

 

http://support.hp.com/us-en/document/c03754824

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 


Keep us posted,

Have a great day!

 

 

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