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Millsgs
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Blinking HP logo on reboot

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I did a hard reset to wipe the notebook clean to recycle. After,  my  HP notebook will not restart to the home screen. It keeps blinking the HP blue logo on and off to a black screen. I have ran some

diagnostic test and have passed. Those are not giving me many answers. Please advise. Thank you. 

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praveen196
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@Millsgs Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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Millsgs
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The product ID is N2Z33AV

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praveen196
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@Millsgs 

 

Thank you for the information.

 

I have a few steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

  • Performing a memory self-test   

  • Checking for loose memory modules   

  • Testing the memory modules   

  • Testing the memory slots  
     
    For more details: Click here (Windows 10-Notebook) 
    For more details: Click here (Windows 8 & 10-Desktop) 

     

Here's a related HP Forums post for more information that seems to have helped others as well: Click here 

 

Have a nice day!!

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