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HP Recommended
LOT33UA#ABA
Microsoft Windows 10 (32-bit)

For the past 6 months or so. My laptop has been popping up randomly with Blue Screen errors and restarting itself. It cites different reasons - "Kernel Data Input Error" & "Unexpected Store Exception" to name some. Tonight, I was working on it and my computer completely froze, made some weird noises, and then shut down. Now, when I try to start it back up, it says there's no hard drive. I've turned it off and taken the battery for for 30+ minutes, but it didn't help. Any advice? 

I didn't attempt to fix it when the blue screen errors started because my finances are less than limited. 

1 REPLY 1
HP Recommended

@TaraDactyl Welcome to HP Community!

 

I understand that you are getting no hard drive error message.

 

In that case, I would suggest you perform the hard drive test and check the result.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Hard Drive (extensive) test.  

 

If the test is passed, you have to perform the system recovery.

 

Note: performing the recovery you will lose the personal data and installed applications.

 

Keep us posted,

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