12-07-2016 02:06 AM
Blue screen message - Error code 0x0000034
Your PC/Device needs to be repaired. The Boot Configuration Data File is missing some required information.
Error Code: 0xc0000034"
It says that I need to use recovery tools but I am no tech expert and do not have any way of getting to talk to the device.
The online helpdesk sends me round and round in circles and I don't seem to be able to get any response from the HP helpdesk as my device is one month out of guarantee.
12-07-2016 09:02 AM
Allow me to welcome you to the HP forums!
These problems are generally due to one of two basic problems:
1) Failed hard drive
2) Corrupted/missing boot loader files
As to the first, please follow the directions in this link for testing your hard drive: http://support.hp.com/us-en/document/c00439024
If that confirms your drive has failed, then you need to replace it. Please report back if that is the case.
As to the second, you will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.
Once you have that, please download and create Win10 install media from this link: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
Note that when you go do download and build install media, the tool defaults to matching what is already installed on your PC (as in, Home for Home, 64-bit for 64-bit). While you CAN change these settings, do NOT. If you do, the resulting media will be different and will force you to enter a NEW product code!
Boot from the media you created, and follow the directions in this link: http://www.tenforums.com/tutorials/2294-advanced-startup-options-boot-windows-10-a.html
You will need to go to the Advanced Options screen and click on Startup Repair. You will probably have to run Startup Repair three times for it to fix all the boot loader problems.
When done, your PC should boot OK. If it does not, there is a more serious problem.
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
12-09-2016 01:58 PM
Thank you. Fantastic help.
I am no techie so this was quite an ordeal for me and took me a long time.
A few things did not work exactly as descibed. For my device I had to press F2 at startup to access the diagnostics. I then struggled to download windows 10 but eventually it worked and I have a working device. I might have done some things wrong. I have lost my data and seem to have lost sound drivers and touchscreen drivers but I hope I can resolve this over time - even with my limited ability.
Thank you very much for an extremely helpful support.