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pvermacs
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Message 1 of 12
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Blue Screen of Death and laptop freezes

HP Recommended
HP envy x360
Microsoft Windows 10 (64-bit)
Dear Support Team,
From the past week my system is freezes while working and mostly screen goes blank and blue screen appear with some errors.
It also shows lines on screen when system freezes.I contacted sales guy but he is not responding.Please help.
11 REPLIES 11
CF4
Level 9
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Message 2 of 12
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the error messages are????

 

Make, Model and OS please.

 

Have you a recovery media and backups, suitable for an F11 Factory Fresh install.

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pvermacs
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Message 3 of 12
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I am  getting   different error like PAGE_FAULT_IN_NONPAGE_AREA,IRQL_NOT_GREATER_OR_EQUAL,MEMORY_MANAGEMENT,KMODE_EXCEPTION_NOT_HANDLED. It was working fine  till  25th May.  Couples of days was  getting  message on  my laptop screen.Please  update  your system  before 10th April  2018. I didn't  bother message.Now the  problem  when I start the laptop it  freezes and IMG_20180527_153043.jpgIMG_20180527_152831.jpg

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CF4
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Message 4 of 12
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Hi

 

MS are not very helpful with their error messages.

 

So...

 

Please 1st try a Hard Reset

Press and Hold the PWR off button for 4 seconds to force a PWR off.

Unplug from the wall.

If you see a battery compartment door, your computer has a removable battery.

Remove any removable battery.

This is valid for most notebooks;

Press and hold the power button for 15 seconds to complete the reset.

Re-insert any battery you removed.

 

https://support.hp.com/us-en/document/c02693833

Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time (WinKey +B).

NB: On some notebook models, it might be necessary to press and hold the Windows logo key and the V key (WinKey +V).

While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).

 

This First part only works when a valid Recovery Partition is enabled.
If it displays an error message then move onto the Second Part:-
OR if you have data you wish to try and save using the XCOPY command.
Then create your own Repair/Recovery/Rebuild/Re-install media or buy a set from HP.

Turn off the computer.
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

Turn on the computer and repeatedly press the F11 key, about once every second,
until the Choose an option screen is displayed, and then continue.

On the Choose an Option screen, click Troubleshoot, and work your way through the screens.

Second Part:-
This may require another PC. Find and Download your .iso from…
(You will need a NON_OEM key for W7);
W8.x and W10 should activate automagically from their embedded licence key.
https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8
https://www.microsoft.com/en-us/software-download/windows10

For when it’s a NON MS OS ( iOS / Linux ) creating the install media.
www.microsoft.com/en-us/software-download/windows10ISO

A 3rd party site is (Please be careful)...
https://mirror.corenoc.de/digitalrivercontent.net/

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

Then you can try System Recovery Options / Advanced Options shown in the screenshots.

NB:- W7 Try running a Startup Repair more than once for a full fix.
NB: - W10 Begin with the Automatic Repair, then Startup Settings etc.

From either the C:\ or the X:\ prompt try the following

cd boot
bootrec /FixMBR
bootrec /FixBoot
bootrec /RebuildBCD

If the above FAILS then please try:-
http://www.thewindowsclub.com/repair-master-boot-record-mbr-windows
http://www.thewindowsclub.com/install-windows-7-from-usb
http://www.thewindowsclub.com/install-windows-10-from-usb

 

You may need to change the Secure/Legacy  boot option, and the boot sequence also.

 

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pvermacs
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Message 5 of 12
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I tried   all the solutions  even tried  to install  ubuntu via pen drive .Now the  issue is that caps lock  keeps blinking and  screen  is  complete  blank.

Tried to install  ubuntu  but  my laptop freezes at the time of installation.

I tried to press the  power button  for 8 to 20 sec to perform hard reset but  not getting any response and caps lock key blinking for two times.

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CF4
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Message 6 of 12
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Hi

 

Common pitfalls with a USB stick, (and a Linux).

 

The problem between Secure and Legacy boot. Most modern Distro's install in Secure Boot mode.

Check settings though in BIOS.

 

The USB stick is not the right type, why I don't know, I use AnyBurn without problems, or it's in the wrong port.

LH (port side) port is the best place to start. Lubuntu I use without problems rather than Ubuntu.

 

TROUBLESHOOT startup errors on models with UEFI diagnostics
https://support.hp.com/us-en/document/c01442956?openCLC=true

BEEP / LED CODES
https://support.hp.com/us-en/document/bph07107

 

 

 

 

 

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pvermacs
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Message 7 of 12
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Screenshot_2018-06-02-22-32-32.png

I have restored bios and system worked good in safe mode.After that I switched back to normal mode. my laptop screen becomes like this if I apply little pressure on back side of the keyboard.

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CherylG
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Message 8 of 12
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Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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pvermacs
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Message 9 of 12
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I tried it but the system freezes in the mid 

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CherylG
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Message 10 of 12
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@pvermacs

You obviously have a hardware failure-my first suspicion when looking at the pic showing lines in the screen. Are you still in warranty? If so contact HP. Click continue as guest here:

https://support.hp.com/us-en/contact-hp

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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