05-02-2016 04:04 AM
I'm getting blue screens on a HP ProBook 6560b caused by igdkmd64.sys. Intel Graphics Kernel Mode Driver.
The user also has some issues with a beamer. This is probably related to a bad communication between the driver and the beamer.
Version installed = 188.8.131.5247
I'm not really sure how to solve this issue, because we had the same problem in the past with Hp ProBook 6560b with another version of the driver. Maybe this has something to do with a Windows Update?
Anyone also had a problem like this?
05-02-2016 04:05 AM
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional information about the problem:
OS Version: 6_1_7601
Service Pack: 1_0
Files that help describe the problem:
05-02-2016 04:53 PM
Are you running any software? Or issue happen when unit in idle and no applications running (including VPN)? Have you try update the Intel graphic driver?
Version:184.108.40.206.3347 Rev. A (16 Jun 2014)
05-03-2016 01:05 AM
Yes, the problem reoccurred after installing that particular driver. We had the same problem in the past and we fixed it by installing that certain driver. This is the first time after installing the update that it doesn't fix the blue screen.