KlausD Honor Student
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Blue screen | BSOD on HP ProBooks 6560b- igdkmd64.sys

Hp probook 6560b
Microsoft Windows 7 (64-bit)

Huy,

I'm getting blue screens on a HP ProBook 6560b caused by igdkmd64.sys. Intel Graphics Kernel Mode Driver.

The user also has some issues with a beamer. This is probably related to a bad communication between the driver and the beamer.

Version installed = 9.17.10.3347


I'm not really sure how to solve this issue, because we had the same problem in the past with Hp ProBook 6560b with another version of the driver. Maybe this has something to do with a Windows Update?

Anyone also had a problem like this?

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KlausD Honor Student
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Blue screen | BSOD on HP ProBooks 6560b- igdkmd64.sys

Problem signature:
  Problem Event Name:                        BlueScreen
  OS Version:                                          6.1.7601.2.1.0.256.4
  Locale ID:                                             2057
 
Additional information about the problem:
  BCCode:                                               7f
  BCP1:                                                    0000000000000008
  BCP2:                                                    0000000080050033
  BCP3:                                                    00000000000406F8
  BCP4:                                                    FFFFF88004A4633D
  OS Version:                                          6_1_7601
  Service Pack:                                       1_0
  Product:                                               256_1
 
Files that help describe the problem:
  C:\Windows\Minidump\042916-20997-01.dmp
 
\AppData\Local\Temp\WER-108514-0.sysdata.xml

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Grad Student Grad Student
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Blue screen | BSOD on HP ProBooks 6560b- igdkmd64.sys

Are you running any software? Or issue happen when unit in idle and no applications running (including VPN)? Have you try update the Intel graphic driver?

 

Version:15.28.20.64.3347 Rev. A (16 Jun 2014)

Fixes
- Fixes an intermittent issue where connecting the system to an external VGA display or projector causes a blue screen event to occur.
I am an HP employee.
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KlausD Honor Student
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Blue screen | BSOD on HP ProBooks 6560b- igdkmd64.sys

Yes, the problem reoccurred after installing that particular driver. We had the same problem in the past and we fixed it by installing that certain driver. This is the first time after installing the update that it doesn't fix the blue screen.

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Blue screen | BSOD on HP ProBooks 6560b- igdkmd64.sys

Could be 3rd party softwares or 3rd party drivers. The best way to isolate the problem is to uninstall all 3rd party software and drivers. 

I am an HP employee.
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