Blue screen of death HP notebook

[Shahid06]

So I have had my hp notebook for a while and one day i booted my device up and i had a blue screen with error 80004001.

I messed around to see if I couldn’t fix it but I cannot couldnt so i searches the error code up but it didn’t help.

Also when I boot my device a black screen says system board 00A. 

I have tried everything literally please help me 🙏

[The_Fossette]

@Shahid06

I reviewed your post and I understand that you are getting system information missing error on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

What is the product number of your computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01443496

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Shahid06]

The product number is: N7J57EA. 

The article didn’t help me but is this fixable without servicing my laptop. I haven’t replaced any components so I don’t think the serial code is entered incorrectly 

[The_Fossette]

@Shahid06

Are you getting a Bluescreen error or System information missing error on startup?

Cheers!

[Shahid06]

Sorry for the late reply, 

On start up i get a screen saying System Board error then the hp loading screen comes up then my blue screen.

[The_Fossette]

@Shahid06

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!