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RichL50
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Solved!

Boot Failure after mishap...

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HP Notebook 15af154na
Microsoft Windows 10 (64-bit)

Hi - laptop stopped booting after object was dropped on it during use... hard drive checked and seems healthy (data has been recovered) but laptop goes from HP screen to spinning circle - no F key options seem to work.  Any suggestions as to what may be tried before I buy a new laptop? Thanks RL.

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WAWood
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@RichL50 

Next to drenching it in water, dropping is about the worst thing you can do to a laptop, as it results nearly always in serious damage that renders it unusable. 

 

Even though the drive appears to be OK, you could have cracked the system board, or the screen, or the laptop membrane. 

 

There is no easy way to tell -- you would have to take the laptop somewhere to have it disassembled to check it out, and that will be really expensive.



I am a volunteer and I do not work for, nor represent, HP

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WAWood
Level 16
Level 16
34,549 26,985 3,118 6,750
Message 2 of 3
Flag Post
HP Recommended

@RichL50 

Next to drenching it in water, dropping is about the worst thing you can do to a laptop, as it results nearly always in serious damage that renders it unusable. 

 

Even though the drive appears to be OK, you could have cracked the system board, or the screen, or the laptop membrane. 

 

There is no easy way to tell -- you would have to take the laptop somewhere to have it disassembled to check it out, and that will be really expensive.



I am a volunteer and I do not work for, nor represent, HP

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RichL50
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Hi - that's what I thought might be the case... I'll pass the bad news on to the unlucky owner (I posted on their behalf due to  the lack of a working pc!) 

Thanks RL

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